big999 Privacy Policy
Your privacy matters. This Privacy Policy explains exactly what personal data big999 collects, how it is used, and the rights available to every player on the platform.
How big999 Handles Your Personal Data
Important: This Privacy Policy ("Policy") describes how big999 ("big999", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("Player", "User", "you") who access or use the big999 online casino and cricket betting platform at https://big999.pro. By registering an account or using big999, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
big999 is committed to protecting the privacy and security of all players. This Policy applies to all personal data collected through the big999 website, mobile interface, customer support channels, and any other services operated under the big999 brand. We handle personal data with care, using industry-standard security measures including SSL encryption and access controls to keep your information safe.
This Policy should be read alongside the big999 Terms & Conditions, which govern the overall relationship between you and big999. If you have questions about how your data is handled, you may contact the big999 data support team at [email protected] at any time.
big999 collects personal data that you provide directly during registration (full name, date of birth, residential address in Bangladesh, mobile number) and data generated through your use of the platform (login history, betting activity, transaction records, device identifiers, and IP addresses). We also collect identity verification documents (NID, passport) when required for KYC compliance.
big999 uses your personal data to: create and manage your player account; process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; verify your identity and age (21+ requirement); detect and prevent fraud, money laundering, and abuse; personalise your gaming experience; send important account and service notifications; and comply with applicable legal obligations.
big999 applies technical and organisational security measures proportionate to the sensitivity of your data. All data transmitted between your device and big999 servers is protected by SSL/TLS encryption. Stored personal and financial data is held in access-controlled environments. big999 staff access personal data only on a need-to-know basis and are subject to confidentiality obligations.
big999 does not sell your personal data to third parties. Data may be shared with: payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to complete transactions; identity verification and fraud-prevention service providers; game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) where necessary to deliver game services; and law enforcement or regulatory authorities where required by applicable law.
big999 retains your personal data for as long as your account is active and for a minimum of five years following account closure, in order to meet legal, regulatory, and anti-money-laundering record-keeping obligations. Transaction records and betting history are retained for the same period. After the retention period has expired, data is securely deleted or anonymised.
big999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and analyse aggregate usage patterns. Essential cookies are strictly necessary for the platform to function. Analytics cookies are used in anonymised form to improve the big999 experience for all players in Dhaka, Chittagong, Sylhet, and across Bangladesh. You may manage non-essential cookies through your browser settings.
Detailed Privacy Provisions
The sections below set out the complete terms under which big999 processes your personal data.
1. Data Controller
1.1 big999 is the data controller responsible for the personal data collected through the big999 platform. For any privacy-related queries, including requests to exercise your data rights, you may contact big999 by email at [email protected]. big999 will respond to all substantive data-rights requests within 30 calendar days of receipt, in accordance with applicable law.
1.2 Where big999 engages third-party processors to handle personal data on its behalf (for example, payment processors or identity verification providers), big999 ensures that appropriate data processing agreements are in place and that processors apply security standards consistent with those maintained by big999.
2. Categories of Personal Data Collected
2.1 Identity Data: Full legal name, date of birth, nationality, and copies of government-issued identification documents (NID, passport) provided during account registration or KYC verification.
2.2 Contact Data: Mobile phone number, residential address (including city and district within Bangladesh, e.g., Dhaka, Chittagong, Khulna, Sylhet, Rajshahi, Rangpur, Barisal, Mymensingh, Cox's Bazar), and email address where provided.
2.3 Financial Data: bKash wallet number, Nagad or Rocket mobile banking account details, bank account details, transaction amounts in BDT, deposit history, withdrawal history, and account balance records. big999 does not store full Visa or Mastercard card numbers — card payments are tokenised and processed by the relevant card payment processor.
2.4 Technical Data: IP address, device type and model, operating system, browser type, unique device identifiers, session timestamps, and referring URL.
2.5 Usage Data: Games played, bets placed (including cricket markets: BPL, IPL, ICC tournaments, Bangladesh Tigers matches), wager amounts, game outcomes, session duration, and platform navigation patterns.
2.6 Communications Data: Records of correspondence between you and big999 customer support, including chat transcripts and email exchanges.
3. Legal Bases for Processing
3.1 big999 processes your personal data on the following legal bases:
- Contractual necessity: Processing required to fulfil the player account agreement, including account management, payment processing, and game delivery.
- Legal obligation: Processing required to comply with applicable law, including anti-money-laundering (AML) obligations, age verification, and responding to lawful requests from authorities.
- Legitimate interests: Processing carried out for fraud prevention, platform security, abuse detection, and improving the big999 platform — where these interests are not overridden by your rights and freedoms.
- Consent: Where big999 sends optional marketing communications or uses non-essential analytics cookies, this is done on the basis of your consent. You may withdraw consent at any time by contacting [email protected].
4. Marketing Communications
4.1 big999 may send you promotional communications about bonuses, new games, cricket betting markets (BPL, IPL, T20 World Cup), seasonal offers (Eid, Pohela Boishakh, Victory Day promotions), and platform updates. These communications are sent only to players who have not opted out of marketing.
4.2 You may opt out of marketing communications at any time by contacting big999 at [email protected] with the subject line "Unsubscribe". big999 will process your opt-out request within 7 business days. Opting out of marketing does not affect the delivery of transactional communications (e.g., deposit confirmations, withdrawal notices, security alerts) which are necessary for the operation of your account.
5. International Data Transfers
5.1 big999 primarily processes and stores personal data within secure server environments. Where data is transferred to or accessed by third-party service providers located outside Bangladesh (for example, game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), big999 ensures that appropriate safeguards are in place to protect your personal data, including contractual protections equivalent to those applicable within Bangladesh.
5.2 By using big999, you acknowledge that your data may be processed in locations outside Bangladesh where applicable data protection laws may differ. big999 takes reasonable steps to ensure that international transfers are conducted with appropriate security measures.
6. Minors and Age Verification
6.1 big999 is strictly an adult platform. Players must be at least 21 years of age. big999 does not knowingly collect personal data from individuals under the age of 21. If big999 becomes aware that personal data has been collected from an individual below the minimum age, that account will be immediately suspended, all data associated with the account will be reviewed, and the account will be permanently closed.
6.2 big999 uses age verification procedures at registration and may request documentary proof of age at any time. If you believe that a minor may be accessing big999, please contact [email protected] immediately.
7. Responsible Gaming and Data Use
7.1 big999 uses certain usage data — including betting frequency, session duration, and deposit patterns — to support responsible gaming monitoring. Where big999's systems identify patterns that may indicate problem gambling, big999 may reach out proactively to offer responsible gaming tools or to apply account restrictions in line with its responsible gaming obligations.
7.2 Data collected for responsible gaming purposes is treated with heightened care and is not used for marketing profiling. Players seeking more information about responsible gaming tools available on big999 are encouraged to visit the Responsible Gaming page.
8. Third-Party Links and Services
8.1 The big999 platform may reference or interact with third-party services, including payment processors (bKash, Nagad, Rocket, Upay) and game providers. big999 is not responsible for the privacy practices of third-party services. Where you interact directly with a third-party payment gateway (for example, to complete a bKash transaction), the privacy policy of that third party applies to data processed through their system.
8.2 big999 recommends that players review the privacy policies of any third-party service with which they interact in connection with their use of big999.
9. Changes to This Privacy Policy
9.1 big999 may update this Privacy Policy from time to time to reflect changes in legal requirements, platform features, or data processing practices. The updated Policy will be published on this page with a revised "Last Updated" date. Where changes are material, big999 will notify registered players via the contact details held on their account.
9.2 Your continued use of big999 following publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree to the revised Policy, you should discontinue use of the platform and may request account closure by contacting [email protected].
Data Privacy Queries: For any questions about this Privacy Policy or to exercise your data rights, contact the big999 privacy support team at [email protected]. All requests are handled during Bangladesh Standard Time (BST, UTC+6) business hours and will be acknowledged within 2 business days.
Your Data Rights at big999
As a big999 player, you have the following rights regarding your personal data. Submit requests to [email protected].
You may request a copy of all personal data big999 holds about you, including account details, transaction history, and betting records.
If any personal data big999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Update basic details via account settings or contact support.
You may request deletion of your personal data. Note that big999 may be required to retain certain data (e.g., transaction records) for the minimum retention period under applicable law, even following an erasure request.
In certain circumstances, you may request that big999 restrict processing of your personal data, for example while the accuracy of data is being contested or while an objection is being considered.
Where processing is based on your consent or on contractual necessity, you may request a structured, machine-readable copy of personal data you have provided to big999, for transfer to another service.
You may object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights and freedoms override those interests.
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